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Customer Service Guarantee

Customer Service Guarantee

Click the below link to download the Premtel Customer Service Guarantee for Standard Telephone Services

Premtel will apply the "guaranteed maximum connection periods" set out below. Service location

In-place connection

New connection with infrastructure and spare capacity

New connection without infrastructure or spare capacity

Urban

 

Within 2 working days after request

Within 5 working days after request

Within 20 working days (equivalent to 1 month) after request

Major Rural

 

Within 2 working days after request

Within 10 working days after request

Within 20 working days (equivalent to 1 month) after request

Minor Rural

 

Within 2 working days after request

Within 15 working days after request

Within 20 working days (equivalent to 1 month) after request

Remote

 

Within 2 working days after request

Within 15 working days after request

Within 20 working days (equivalent to 1 month) after request

Documents

  • Date
    Document
  • 11 July 11
    430.16 kilobytes  Customer Service Guarantee
    Premtel is committed to achieving customer service excellence. Premtel complies with the legislated requirements outlined in the Telecommunications (Customer Service Guarantee) Standard 2000 ("The CSG Standard") and issued by the Australian Communications and Media Authority (ACMA).